A Practical Guide To Telehealth: Implementing Telehealth in Post-Acute and Long-Term Care Settings (PALTC)

Highlights from the Guide:

• Assessing needs and readiness: Tools to identify unmet needs and evaluate organizational readiness, including operational characteristics, culture, and technical infrastructure, to ensure alignment between goals and solutions.

• Financial models: Recommendations for exploring reimbursement options and value propositions to select cost-effective telehealth models, highlighting benefits such as improved care, reduced readmissions, and increased efficiency.

• Implementation strategies: Best practices for preparing staff, installing technology, and designing workflows to effectively operationalize the telehealth program.

• Legal and contracting: Recommendations for addressing legal, regulatory, and contractual issues to ensure compliance and sustainability, including sample contract language for telehealth services provided in the guide.

• State policy and legal considerations: Guidance on state-specific policies and legal requirements to support the establishment of a sustainable telehealth program.

• Performance monitoring: Methods to evaluate outcomes, measure impact, optimize workflows, and sustain telehealth services using data-driven strategies.

West Health brought together the most knowledgeable experts and organizations to create this first-of-its-kind telehealth implementation manual for post-acute and long-term care (PALTC) settings. In the following pages, you will find the information you need to successfully implement a telehealth program, including advice from experts. This practical guide covers a range of topics in detail to help you understand the specifics of the technology’s use, the broader landscape of telehealth, and how you can tailor these innovations to your organization’s requirements. From needs and readiness assessments to reimbursement models and performance monitoring, we have created a comprehensive guide for effective telehealth program implementation for PALTC.